General
Alt-Tech is a retail, supply-only company. We do not offer installation.
As a supply only company we do not offer a commissioning service.Â
We supply off-grid solar power solutions, there are many solar companies that specialise in grid-tied solar installation who can help you meet these needs.
Shipping Information
Free shipping is available on labelled items.
For all other items a delivery charge is calculated at checkout based upon the weight and dimensions of products purchased.Â
Most of our orders are dispatched within 24 hours after payment has cleared. Once in the hands of the couriers, shipping times are outside of our control, but we are here to help if there are issues with the delivery or courier.
As Australia is a large and diverse country please allow 5-10 business days for delivery. If for any reason the courier misses you on the delivery day, a card will be left for you to call the depot to collect the goods. For a second delivery attempt you may be charged extra freight costs by the courier.
We cannot guarantee door to door delivery for every customer. Buyers in remote areas such as farms, islands, mining camps, small towns, or out-of-towners, etc may need to collect from their nearest freight depot.
We currently do not offer international shipping.
We currently do not offer international shipping.
Returns & Refunds
Products
Panels are usually delivered by the pallet within the solar industry, so when purchasing individual panels they will not come boxed.Â
Over 80% of the solar panels we retail are second-life or warehouse seconds. This means that availability of specific panels is unpredictable.
Stock levels listed on the website reflect real-time availability and if levels are lower than your requirements, your best option is to choose a different panel. It could be six months, a year, or we may never receive more of a particular panel.
Second-life panels have been used in a prior application (such as grid-tied rooftop PV) but have been removed with plenty of life left in them. We believe these high-performance products should fulfill their complete functional lifecycle. Panels arrive cleaned and assessed and we provide a five-year warranty because we are confident of their capabilities. 


Warehouse seconds are panels that never made it to their intended application. They have never been pointed at the sun, but may have been shipped around or sat in storage for some time.