Warranty Policy
“Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.
You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.
You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.”
Warranty Process:
- Proof of purchase must be provided for warranty and product support. If you are unable to find your invoice, please get in contact, we may be able to help you find a record of it.
- The choice of repair, replacement, or refund is the discretion of Alt-Tech unless otherwise required by Australian Consumer Law.
- To make a warranty claim you will need to provide sufficient evidence that any failure was a direct result of a manufacturing defect and not the result improper use or installation.
- Evidence that may be required when making a claim:
- Photos of the system and wiring
- Device settings
- A list of connected devices
- The warranty period is not renewed after a repair or replacement.
- Warranty is non-transferrable.
- Valid testing shall consist of testing that is in line with Alt-Tech’s standard practice, industry standard practice, and the product’s datasheet recommendations. DIY testing with makeshift equipment and setups shall not be considered valid for final warranty testing.
General
General Warranty Requirements:
- All equipment shall be installed by competent persons.
- All equipment shall be installed according to relevant manuals and guides.
- Equipment shall be installed to Australian standards that are required by law.
- Wiring shall be suitably protected, constrained and routed.
- Wiring shall be correctly sized to meet the expected current draw requirements of the system. Appropriate fusing shall be used to protect cables and devices.
- All connections and terminations shall be tight and secure.
What is not covered under warranty:
- Damage caused by improper installation or use.
- Physical damage.
- Damaged caused by incorrect application.
- Damage caused by over-current or short circuit.
- Burnt terminals, connections, connectors, or wiring.
- Damage caused by loose connections.
- Damage caused by the environment. For example: animals, humidity, dust, etc.
- The cost of installation.
Batteries
Lithium
Minimum requirements to be eligible for warranty:
- Cells shall be protected by a suitable protection BMS.
- Cells shall be protected from electrical contact with other cells and conductive materials.
- Cells shall be protected from physical damage including at least: scratches, dents, puncture, movement, moisture, dust, heat.
What is not covered under warranty:
- Degradation caused by battery temperatures outside of 0C to 50C.
- Degradation caused by charge rates greater than 0.5C.
- Degradation caused by discharge rates greater than 1C.
- Degradation cased by leaving cells in a discharged state for extended periods of time.
- Damage caused by over charge or discharge.
- Damage caused by improper use – cranking, under bonnet use, and more.
- Cells, kits, or banks modified from their original design.
- Damage due to over-current or excessive over-voltage.
- Damage due to improper installation or use. For example: incorrect cell wiring, having cell sense wires connected at the incorrect time, etc.
Kits with new cells
5 Year repair or replacement warranty
What can be claimed under warranty (provided all other conditions are met):
- A new cell (within 30 days) that is testing less than 95% of its rated capacity.
- A cell that has degraded more than 5% per year since the invoice date.
- A BMS or balancer that has failed under reasonable use.
Kits with used cells
2 Year repair or replacement warranty
What can be claimed under warranty (provided all other conditions are met):
- A cell (within 30 days of purchase) that is testing less than 95% of its tested capacity.
- A cell that has degraded more than 5% per year since the invoice date.
- BMS or balancer that has failed under reasonable use.
New Cells
3 Year replacement warranty
What can be claimed under warranty (provided all other conditions are met):
- A new cell (within 30 days) that is testing less than 95% of its rated capacity.
- A cell that has degraded more than 5% per year since the invoice date.
Used Cells
2 Year replacement warranty
What can be claimed under warranty (provided all other conditions are met):
- A cell (within 30 days of purchase) that is testing less than 95% of its tested capacity.
- A cell that has degraded more than 5% per year since the invoice date.
BMSs and Balancers
2 Year replacement warranty
What can be claimed under warranty (provided all other conditions are met):
- A BMS or balancer that has failed under reasonable use.
Carbon plus
Minimum requirements to be eligible for warranty:
- Cells shall be protected from physical damage including at least: dents, puncture, movement, and heat.
- Cells shall be prevented from over-discharging below specified limits. This protection must be an automatic protection, not something that requires user action.
- Cells shall be oriented correctly.
What is not covered under warranty:
- Degradation caused by battery temperatures outside of -40C to 60C.
- Degradation caused by charge rates greater than 0.3C.
- Degradation caused by discharge rates greater than 0.5C.
- Degradation cased by leaving cells in a discharged state for extended periods of time.
- Damage caused by over charge or discharge.
Carbon Plus 12V
3 Year replacement warranty
What can be claimed under warranty (provided all other conditions are met):
- A new cell (within 30 days) that is testing less than 95% of its rated capacity.
- A cell that has degraded more than 5.5% per year since the invoice date.
Carbon Plus 2V
5 Year replacement warranty
What can be claimed under warranty (provided all other conditions are met):
- A new cell (within 30 days) that is testing less than 95% of its rated capacity.
- A cell that has degraded more than 5.5% per year since the invoice date.
Other batteries
Other batteries are subject to the conditions outlined in this policy as well as the conditions specified by the manufacturer.
Solar Panels
Solar panel output is highly dependent on weather conditions. Returned panels will be tested according to Alt-Tech’s testing procedure. When lighting conditions are not optimal the testing procedure will take into account the conditions at the time of testing when calculating the expected output of a panel.
What is not covered under warranty:
- Physical damage. For example, smashed glass, bent or damaged frames, physically damaged connectors, cracked cells as a result of poor handling, etc.
New Panels
New panels are subject to the manufacturer’s warranty period, the manufacturers warranty conditions, and the conditions outlined in this policy.
Used Panels
5 year replacement warranty
What can be claimed under warranty (provided all other conditions are met):
- Panels (within 30 days of purchase) that are testing less than 80% of their rated output.
- Panels that have an output of less than 70% of the rated capacity at the end of the warranty period.
Electronics
DIY Lithium Hardware (BMS and Balancer)
2 year repair or replacement warranty
What is not covered under warranty:
- Damage due to over-current or excessive over-voltage.
- Damage due to improper installation or use. For example: incorrect cell wiring, having cell sense wires connected at the incorrect time, etc.
Alt-Tech Inverters
12 month repair or replacement warranty
Minimum requirements to be eligible for warranty:
- Cables must be rated to supply the current required for the inverter to run at full capacity.
- The batteries powering the inverter must be capable of supplying the current required to run the inverter at full capacity.
What is not covered under warranty:
- Damage due to undersized cables or batteries.
- Damage due to overload.
Other
All other products not fitting the categories above come with a 12 month warranty.
Warranty Policy V2.0 | Valid from 05/09/2