Change Of Mind Returns / Exchanges

We understand that online shopping can be tricky so we’ve made the return process easy. If you are unsatisfied with your purchase or if you change your mind, simply return the products to us in its original packaging and saleable conditions within 30 days from the date of order. We’ll issue a refund to your original payment source after we receive your return.

• You can return your purchase for up to 30 days from the purchase date.
• Products must be in the condition you received them and in the original box and/or packaging.
• Refund will be based on the original purchase price.
• If you decide to return your purchase then we’ll refund the purchase price, less delivery fees (to cover the outward delivery costs).
• We’ll issue a refund to your original payment source after we receive your return.
• The customer is responsible for return shipping cost.
• To return your item, please contact at websales@alt-tech.com.au or call (08) 6186 4420.
• To complete your return, we require a receipt or proof of purchase.

Faulty or Damaged Products

We try our best to ensure that all products are shipped free from defects. In the case that you do receive a faulty product upon delivery, simply return the products to us for replacement.

• You can return your purchase for up to 30 days from the purchase date.
• Refund will be based on the purchase price. Gift wrapping fee are non-refundable.
• Return shipping for faulty or damaged items are FREE if you live in Australia.
• We will dispatch your replacement product (subject to availability) once we receive the faulty or damaged goods.
• To return your item, please contact us at websales@alt-tech.com.au or call (08) 6186 4420.

Wrong Address & Undeliverable Address

• If the buyer informs us that they provided a wrong shipping address, then we will try to intercept the order but we cannot guarantee it because we ship out orders very quickly.
• If the buyer has provided a wrong address and if the order is returned to us, then the buyer may request for a reshipment or refund. The buyer is responsible for the reshipping fee.
• Postage costs (including return postage) will not be refunded.
• If the buyer has provided a wrong address and if the order is not returned to us, then we are not responsible for anything.

Need help?

Contact us at websales@alt-tech.com.au for questions related to refunds and returns.